Refund policy

Last updated: 2026-10-18

Digital products are delivered at once and can't be sent back, so this policy explains when you get your money back. Refunds go to your GH Store wallet, so you can use them right away.

You get your money back when

  • An order fails or can't be delivered: the full amount goes back to your wallet automatically.
  • A product sells out or stops after you paid and before it was delivered: the amount goes back to your wallet.
  • A virtual number gets no code: report it in the order, then take another number or get your money back, as the order shows.
  • A product doesn't work when delivered (for example a code that was already used): contact us within 48 hours with the order number and a screenshot. We check with the supplier, then replace it or refund it.
  • A product with a warranty (shown on its page) stops working during the warranty: we replace it or refund it, as its warranty says.

No refund when

  • The order was delivered to the details you entered, and they were wrong (player ID, server, account…).
  • A delivered code works, or a top-up arrived in the game.
  • You changed your mind after delivery.
  • The game or service banned or limited your account for breaking its rules.

Wallet top-ups

The balance you add can be used for any product. If you paid by mistake (for example a wrong amount), contact us with the payment details and we will sort it out. Returning balance to the original payment method is possible only in special cases, at our discretion, minus any transfer fees.

Payments made with Telegram Stars also follow Telegram's rules: for a payment problem, send /paysupport to our bot.

How to ask

Send us your order number and what went wrong. We usually answer within a day.